Refund and Cancellation Policy

At GenVR Research, we are committed to ensuring your satisfaction with our services. This refund policy outlines the terms, conditions, and procedures for requesting and receiving refunds for our various service offerings. This policy applies to all purchases made through our platform, including: • Subscription services • One-time purchases • Credit packages • Premium features • Research participation compensation Please read this policy carefully to understand your rights and obligations regarding refunds.

Refund eligibility varies based on the type of service and circumstances: Subscription Services: • Cancellation within 14 days of initial subscription • Pro-rated refunds for annual subscriptions • Service unavailability exceeding 24 hours • Billing errors or unauthorized charges One-Time Purchases: • Unused services within 30 days • Technical issues preventing service delivery • Service incompatibility issues • Quality assurance failures Credit Packages: • Unused credits within 90 days • System errors affecting credit usage • Accidental purchases (verified) • Service discontinuation Research Participation: • Study cancellation • Technical failures during participation • Eligibility disqualification • Early termination scenarios

The following items and services are generally non-refundable: Services Used: • Consumed or partially used credits • Completed AI generations • Downloaded or exported content • Used premium features Customized Services: • Personalized AI models • Custom development work • Specialized research participation • Tailored solutions Time-Based Services: • Expired subscription periods • Past billing cycles • Unused time in active subscriptions • Seasonal or promotional offers Additional Exclusions: • Transaction fees • Processing charges • Currency conversion fees • Third-party service fees

To request a refund, follow these steps: Initial Request: 1. Log into your account 2. Navigate to billing history 3. Select the transaction 4. Click "Request Refund" 5. Provide reason and details Required Information: • Order/Transaction ID • Purchase date • Amount paid • Reason for refund • Supporting documentation Review Process: • Initial review: 1-2 business days • Documentation verification: 2-3 days • Decision communication: 1 business day • Processing time if approved: 5-7 business days Appeal Process: • Available within 30 days of denial • Additional documentation may be required • Secondary review by senior staff • Final decision within 5 business days

Refund processing varies by payment method: Credit/Debit Cards: • Processing time: 5-7 business days • Original payment method only • Full transaction details required • Bank processing times may vary Bank Transfers: • Processing time: 7-10 business days • International transfers may take longer • Bank details verification required • Additional fees may apply Digital Wallets: • Processing time: 3-5 business days • Instant refunds where available • Platform-specific requirements • Service fees may be non-refundable Cryptocurrency: • Market rate at time of refund • Network fees not included • Wallet verification required • Minimum refund amounts apply

We consider special circumstances for refunds: Technical Issues: • Service outages • Platform compatibility problems • Integration failures • Data synchronization errors Account Issues: • Unauthorized access • Account compromise • Billing disputes • Identity verification problems Service Changes: • Feature discontinuation • Price changes • Terms modifications • Service area changes Force Majeure: • Natural disasters • System failures • Regulatory changes • Emergency situations

Special provisions for business customers: Contract Terms: • As specified in service agreement • Volume-based considerations • Custom refund schedules • Service level agreements Enterprise Solutions: • Dedicated support channels • Priority processing • Custom resolution terms • Account manager assistance Documentation Requirements: • Company authorization • Purchase documentation • Usage reports • Impact assessment Resolution Timeline: • Initial response: 24 hours • Review process: 3-5 business days • Implementation: 5-7 business days • Follow-up: 30 days

For refund-related inquiries: Billing Support: GenVR Research 603, Tower B, Kiera Ryhan Square Kishangarh, Vasant Kunj New Delhi, Delhi 110070 India Email: admin@genvrresearch.com Phone: +91-8929090206 Response Times: • General inquiries: 24-48 hours • Urgent matters: 4-8 hours • Complex cases: 3-5 business days • Appeals: 5-7 business days